Sunday, December 16, 2012

How much should ecommerce order fulfillment and shipping cost for online retailers?

open empty cardboard box 3d illustration

6% shipping and  4% for operations related to warehousing and fulfillment… are pretty typical. 

If you are running much higher than that look into it… of course every business is different.

Saturday, December 15, 2012

Friday, December 14, 2012

Real-Time Delivery Dashboard for Small Parcel Shippers

LogisticsBI is proud to announce the formal launch of its new Delivery Dashboard platform for small parcel shippers.

The LogisticsBI Delivery Dashboard provides online retailers, or any business shipping high volumes of small package shipments with a concise view of the delivery status of all their shipments. The tool enables the business to proactively identify and resolve issues with problem deliveries before the customer is aware a problem exists.

Tracking numbers for the shipments are fed into the LogisticsBI dashboard by way of pre-built integrations with the business' order management or ecommerce shopping cart program (such as Amazon, Shopify, or Magento). The delivery status of each shipment is then updated and available for viewing through API links to UPS, FedEx, and USPS, displaying the statuses real-time.

LogisticsBI also provides a suite of search query and reporting tools, making small package delivery management easier than ever before. Early in 2013, the service will be expanded to include small parcel delivery companies operating in the European market as well.

"Businesses are at the mercy of the small parcel carriers for the most important phase of their customer's experience - final delivery. These companies do a decent job most of the time, but historically the exception process was managed in a reactionary way by frantically dealing with lost packages or late deliveries as they are identified by the customer. LogisticsBI gives online retailers an easy, integrated tool for seeing deliveries issues before they become customer problems." says Ken Lyons, Managing Director at LogisticsBI.

Additional information is available at


LogisticsBI Delivery Dashboard is part of a suite of logistics technology solutions developed by ecommerce order fulfillment leader

Contact Information:
Ken Lyons
Managing Director

Thursday, December 6, 2012

The Ultimate Guide to Getting the Best Shipping Rates (Part ? of ?)

One shipping related choice you may face is deciding when an order or maybe some of your product inventory should be shipped with UPS/FedEx Ground or with an LTL (less-than-truckload) freight carrier. 

The issue is that at some point, usually as shipment weights increase to around 200 lbs. or so, the cost of shipping Ground becomes more expensive than LTL. Most online retailers who ship b2c are used to always shipping Ground (small package) and do not realize that LTL is a viable (and often cheaper) option for them too.

The point is to make sure you compare rates for Ground and LTL as the weight of a particular shipment increases to around 200 lbs.

Monday, December 3, 2012

How important is shipping to an online retailer?

Getting orders delivered is the last, but perhaps most important step in the online retail process. As an online seller, a whole lot has to go right just to get to the point of shipping the product. So there is a lot riding on the performance of your shipping company – whether you choose USPS, FedEx, UPS, or DHL.

The customer has to find your site – think of all the effort of building a site that converts, and not to mention a lot of SEO and PPC costs.

You have to have a product the customer wants to buy – and it has to be in inventory.

The right products need to be put in the right box by your fulfillment operation – and we all know that doesn’t always happen

…and the shipping company needs to get it delivered on-time.

The first three steps are easiest to manage, because they are most under your control. But once the package is handed off to the carrier all control is lost. If you are shipping dozens, hundreds, or thousands of shipments then it can be impossible to know about problems until the customer tells you about them. To really control the customer experience and be proactive managing problems that can come up during step 4 – you need a tool to give you real time delivery visibility into what is going on with your deliveries. 

Friday, November 30, 2012

How to find the best order fulfillment vendor for your online store

Perhaps the most important thing to look at when evaluating ecommerce order fulfillment centers is to find one that has experience working with online retailers that sell products like yours.

Here are some reasons why:

- the fulfillment center will know how to package the products for shipping in a way to minimize damages and minimize the amount of packing materials needed

- they'll already have boxes in that size which will help keep costs down because they can buy them in greater volumes

- their shelving and racks will be set up to accommodate the size and shapes of your products which makes their operation more efficient and lowers their cost to store your products

Sunday, April 15, 2012

Must Follow Twitter Accounts for Logistics and Supply Chain Professionals

Here is a list of @Twitter handles with information regarding logistics:

@kennethkowal to be added to the list!

Individuals/ Information: